Support

AllNow is a business intelligence dashboard for leadership teams. Your organisation connects the systems it already uses, such as accounting, advertising, rostering, point of sale and CRM platforms, and AllNow shows that data back to your own team in one private dashboard. It is operated by Cortex Digital Pty Ltd, an Australian company.

Email support

Email support@allnow.com.au and we respond within 1 business day, Monday to Friday, Australian Eastern time. Please include your organisation name and, if you are reporting a problem, the screen you were on and what you expected to happen.

New workspace setup

Create your workspace at app.allnow.com.au/start, then connect your data sources and invite your team yourself. Help in the app's menu answers first-week questions and sends a request to our team, who reply within 1 business day.

Service status

See whether sign-in, the app, data syncs and the AI assistant are working now at app.allnow.com.au/status. It needs no sign-in.

Sign in and access

Access to an existing workspace is by invitation from your own organisation: an administrator invites you, and you then sign in with your work email address, or with your Google or Microsoft work account.

• No invitation yet. Ask an administrator at your organisation to invite you. We cannot grant access to someone else's workspace on request.
• Forgotten password. Use the "Forgot password?" link on the sign in screen. The reset link is single use and expires, so request a fresh one if it has been a while.
• Two-factor codes. Everyone who signs in with an email and password must enter a second factor each session, from an authenticator app or a code sent by text message. Google and Microsoft sign ins use the second factor set on that account. If you have lost the device, email us and we will verify you with your administrator before resetting it.

Mobile app settings

• Notifications. Alerts are opt in, per user, under Settings, and you can turn any of them off there or in your device's notification settings.
• App lock. You can require Face ID, Touch ID or your device passcode each time the app returns to the foreground.
• Offline. The app needs a connection. Figures are never cached to the device, so nothing sensitive is left behind on a lost phone.

Your data and privacy

What we collect, why, and where it lives is set out in our privacy policy. You can delete your account yourself at Settings, Profile & password, Delete my account, and the steps for everything else are at data deletion. Privacy questions and deletion requests go to privacy@allnow.com.au.

Billing questions

AllNow is billed to your organisation directly, not through the app, and nothing is sold inside the app. Billing questions should come from your organisation's administrator to support@allnow.com.au.

AllNow operator and contact

Cortex Digital Pty Ltd, Australia. General enquiries: support@allnow.com.au.